Citibot’s Web Chat is an AI-powered, generative chatbot designed specifically for local governments to enhance digital communication with residents. Seamlessly embedded into municipal websites, it provides 24/7 real-time assistance, helping users find information, submit service requests, and connect with staff—without the need for app downloads or logins.

Powered by advanced generative AI, the chatbot continuously crawls and analyzes your city’s website, FAQs, and documents to deliver accurate, up-to-date responses. It supports over 70 languages, ensuring inclusive engagement for diverse communities.

Citibot Web Chat integrates with existing government systems like CRMs and 311 platforms, automating workflows and reducing administrative burdens. It can be fully customized to reflect your municipality’s branding and tone, creating a friendly and recognizable digital assistant

Citibot offers AI chat solutions that help residents get instant answers, submit service requests, and receive real-time alerts. This ensures 24/7 customer service and better citizen engagement for local governments through web chat, text messaging, and social media.